{"id":95,"date":"2010-07-16T14:24:20","date_gmt":"2010-07-16T19:24:20","guid":{"rendered":"http:\/\/www.anilchopra.com\/personal\/why-best-retailers-are-best-part-1\/"},"modified":"2010-07-16T14:36:29","modified_gmt":"2010-07-16T19:36:29","slug":"why-best-retailers-are-best-part-1","status":"publish","type":"post","link":"https:\/\/anilchopra.com\/blog\/personal\/why-best-retailers-are-best-part-1\/","title":{"rendered":"Why best retailers are best &ndash; Post 1"},"content":{"rendered":"<p>Because their first customer touch points (stores associates) go an extra mile to communicate and connect with their customers. <\/p>\n<p>Just 15 minutes back I was at a Delta Maxi store near my Hotel in Belgrade. I buy two pints of Jelen Pivo (an excellent Serbian beer, a brand and market leader &#8211; but that is besides the point) among other eatable stuff and some mineral water. <\/p>\n<p>At check-out, the young lady goes an extra mile in communicating to me, a foreigner who did not understood Serbian at all, that if I return back the empty beer bottles I\u2019ll get back 30 Serbian Dinars. How she communicated is a separate story and no need to retell here \u2013 that is not important.<\/p>\n<p>That she communicated well with a foreigner, <strong>despite the language barrier,<\/strong> is the fundamental point here. Someone had really taken care to drill down that work ethics. <\/p>\n<p>Thank you young lady and Delta Maxi \u2013 you really made my day today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Because their first customer touch points (stores associates) go an extra mile to communicate and connect with their customers. Just 15 minutes back I was at a Delta Maxi store near my Hotel in Belgrade. I buy two pints of Jelen Pivo (an excellent Serbian beer, a brand and market leader &#8211; but that is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-95","post","type-post","status-publish","format-standard","hentry","category-personal"],"_links":{"self":[{"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/posts\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":2,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/posts\/95\/revisions"}],"predecessor-version":[{"id":97,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/posts\/95\/revisions\/97"}],"wp:attachment":[{"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/media?parent=95"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/categories?post=95"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anilchopra.com\/blog\/wp-json\/wp\/v2\/tags?post=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}