Great Teams Don't Just Happen. How Often Have You Sat In Team Meetings Complaining To Yourself, Why Does It Take Forever For This Group To Make A Simple Decision? What Are We Even Trying To Achieve?? As A Team Leader, You Have The Power To Improve Things. Introduction -- Build Your Team's Infrastructure -- Pull Together A Winning Team -- Get To Know One Another -- Establish Your Team's Goals -- Agree On Individuals' Roles -- Agree On Rules Of Conduct -- Set The Stage For Accountability -- Commit To A Team Contract -- Manage Your Team -- Make Optimal Team Decisions -- Hold People Accountable -- Give People Recognition -- Resolve Conflicts Constructively -- Welcome New Members -- Manage Outside The Team -- Close Out Your Team -- Deliver The Goods -- Learn From Your Team's Experiences -- Appendix A: Rules Inventory -- Appendix B: Cultural Audit -- Appendix C: Team Contract -- About The Author. Mary Shapiro.