The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the authorżs TeleSmart 10 System for Power Selling, Smart Selling on the Phone and Online pinpoints the ten skills essential to high-efficiency, high-success performance. Sales professionals will learn how to:ż Overcome ten different forms of żparalysisż and reestablish momentumż Sell in sound bites, not long-winded speechesż Ask the right questions to reveal customer needsż Navigate around obstacles to get to the power buyerż Prioritize and manage their time so that more of it is spent actually sellingż And moreCombining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of żSales 2.0ż and become a true sales warrior!